Invoca: Data Center to Cloud Modernization

As the shape and function of telephones has changed, telecommunications businesses have had to change with it. This is how Invoca started their path to becoming the leader in integrating human interaction with AI data collection and response.

While Invoca's approach to telecommunications was modern, after an acquisition, they were challenged with a data center needing to be maintained and substantial tech debt that needed to be addressed in order to achieve a low effort maintenance schedule. Of the around 300 hand-configured rack servers, over 200 had no automation, making the tasks of ongoing maintenance and management much more difficult and time consuming. Finding enough engineers that knew the hardware maintenance and networking expertise that data centers required compounded the challenges. And any outages that did end up occurring, despite all the maintenance investments, would cost time and money — as well as potentially harming Invoca customers' businesses.

With a system built for heavy traffic — representing tens of millions of dollars of revenue flowing across that platform with thousands of users, and thousands upon thousands of concurrent phone calls on a daily basis — it was clear that they couldn’t rely on the physical infrastructure indefinitely. But since Invoca’s platform uses custom, interlinked programs, they also couldn’t use a one-size-fits-all cloud migration approach. They needed a partner who understood the cloud and could find solutions to their unique challenges. This is what brought them to Google Cloud and our partner, Zencore.